Service Desk Analyst I
On-siteHighland, California, United States
Highland, California, United StatesOn-siteFull TimeEntry LevelAssociates DegreeHOSPITALITYLarge
Full TimeEntry LevelAssociates DegreeLargeHOSPITALITY
Job Summary
Service Desk Analyst I provides first-contact IT support to end users via phone, web portal, email, chat, walk-ins, and remote assistance. Responsibilities include prioritizing incidents per SLAs, escalating to appropriate technicians, documenting steps taken, aiding users with software/hardware issues, deploying software to endpoints, developing knowledge-base materials, communicating SLAs, and supporting continuous improvement. Requires strong customer service, troubleshooting, and ability to work in a fast-paced environment; prefers Associate’s degree and IT experience in a casino/gaming context.
Required Qualifications
- High School Diploma or GED required
- Associate’s degree in Computer Science or related field preferred
- Minimum one (1) year of related IT work experience is required
- General IT Service Desk Experience is preferred
- Experience in Casino or Gaming industry is preferred
- Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable
- Strong documentation skills
- Excellent customer service and written/oral communication skills
- Ability to work in a team-oriented, collaborative environment
- Ability to work assigned shift (day/swing/graveyard)
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