Service Desk Analyst I, After Hours Remote - NM, TX or AZ Only
$40,000–$60,000 year
Remote · Albuquerque, New Mexico, United States or New York City, New York, United States
Albuquerque, New Mexico, United States or New York City, New York, United StatesRemoteFull Time$40,000–$60,000 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
We are seeking a Service Desk Analyst I to support healthcare staff and patients by troubleshooting technology issues over the phone. This full-time, remote position requires high school education or equivalent and strong customer service experience. Preferred qualifications include CompTIA A+ certification and EHR experience. Candidates must be located in New Mexico, Texas, or Arizona and be available for weekend shifts.
Required Qualifications
- High School diploma or G.E.D. equivalent
- Previous experience in a Customer Service Environment
- Working knowledge of PC operations
- Excellent verbal and written communication skills
- Ability to multi-task using multiple systems
- Ability to excel at problem solving
- Ability to adapt to an ever-changing environment
Desired Qualifications
- CompTIA A+ Certification
- Knowledge of medical-based terms and phrases
- Electronic Health Record (EHR) experience
Additional Requirements
- Applicants must reside in New Mexico, Texas, or Arizona
- Must be available to work weekends from 6:00pm to 6:00am MST
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