Service Desk Analyst (Hybrid)
HybridWatertown, Wisconsin, United States
Watertown, Wisconsin, United StatesHybridFull TimeMasters Degree
Full TimeMasters Degree
Job Summary
Provide Level 1 and Level 2 support for client tickets, including onsite hardware and software assistance and vendor coordination. Resolve issues according to client service level agreements while delivering excellent customer service via phone, email, and in person. Document detailed issue steps and resolutions within service tickets and strictly follow company processes. Requires three years of Level 1 enterprise support experience, proficiency with Active Directory, Windows OS, and Microsoft Office Suite, and the ability to work onsite five days per week every other week. Healthcare experience is preferred.
Required Qualifications
- At least three years of level one support in an enterprise environment
- Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support
- Excellent communication and customer service skills
- The position is largely self-motivated and self-structured
- The right candidate will be driven to be challenged and to succeed
- Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)
Desired Qualifications
- Healthcare experience
- long-term healthcare support experience
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