Service Desk Analyst - Fixed Term Contract
On-siteAuckland, Auckland, New Zealand or Wellington, Wellington Region, New Zealand
Auckland, Auckland, New Zealand or Wellington, Wellington Region, New ZealandOn-siteContractLarge
ContractLarge
Job Summary
Log, manage, and resolve incidents and service requests using ServiceNow while adhering to ITIL processes. Provide high-quality technical support and customer service as the first point of contact for clients. Proactively troubleshoot and solve issues independently, managing multiple priorities with a calm demeanor under pressure. Work weekends and public holidays during shifts ranging from Monday to Sunday between 6am and 7pm. This fixed-term contract runs through November and requires full New Zealand working rights.
Required Qualifications
- Proven experience using ServiceNow in a service desk or IT support environment
- Strong customer service focus with excellent communication skills
- Solid troubleshooting and problem-solving abilities
- Ability to work independently during after-hours shifts
- Team player with great interpersonal skills
- Calm and composed under pressure with the ability to manage multiple priorities
- Full New Zealand working rights
- Flexibility to work weekends and public holidays
- Availability for day shifts between Monday and Sunday 6am - 7pm
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