Service Desk Analyst
$62,400–$87,360 year
On-siteCosta Mesa, California, United States or Downey, California, United States
Job Summary
Respond to service desk incidents and service requests via email, chat, or phone, troubleshooting network connectivity, software errors, and hardware malfunctions. Install and configure systems by maintaining up-to-date imaging tools, deploying operating systems, and setting up peripherals like ID scanners and MFPs. Manage user accounts, access permissions, and file maintenance for network shares while deploying MFA and resetting passwords. Perform routine maintenance including installing patches, removing unsupported software, and updating asset records. Escalate complex issues to senior team members or vendors and document all processes and solutions. Collaborate with cross-functional teams to improve IT processes and communicate clearly with non-technical users.
Required Qualifications
- Proven work experience as a Service Desk Analyst or similar role
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office Suite and other common software applications
- Familiarity with Active Directory, DNS, DHCP, and Networking
- Hands-on experience with computer hardware components
- Excellent research and troubleshooting skills
- Good communication and customer service skills
- Ability to work independently and in a team environment
- Experience with patch management tools and practices
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