Service Desk Analyst
On-site · Dublin, Leinster, Ireland
Job Summary
Service Desk Analyst sought to provide first-line IT support to internal staff and a client in Dublin 1. Responsibilities include owning and resolving allocated support cases, installing/configuring/troubleshooting IT software and hardware, escalating incidents, developing technical knowledge of products/services, performing routine system checks, collaborating with stakeholders to meet SLAs, maintaining documentation in One Note and ITSM, managing inventories and site/server licensing, and potentially delivering user training while maintaining confidentiality. Strong communication, organisational skills, and knowledge of Microsoft environments, Active Directory, Office 365, and ITIL practices are preferred.
Required Qualifications
- IT qualifications desirable (MCSA, A+ N+ MTA)
- MCP certification desirable
- Industry standard accreditation is desired – Microsoft, Cisco, Citrix
- An ITIL qualification is preferable but not essential
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems and Office 365
- Knowledge Of: Microsoft Operating Systems, Microsoft Applications, Anti-Virus/spyware/malware applications
- Networking – TCP/IP – Switching – Firewalling
- ITIL V3
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