Service Desk Analyst
On-siteSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Troubleshoot in-house software, desktop hardware, networking, audio visual, VOIP, and data centre infrastructure issues across Sydney and Melbourne sites. Resolve technical problems, manage desktop tickets, and deploy laptops, printers, and peripherals. Provide great customer service while escalating complex issues as needed. Support Windows environments, Active Directory, ServiceNow, and banking/finance operations. Banking and trade floor experience preferred.
Required Qualifications
- Windows 7/10
- MS Office 2010 – 2016 and custom applications
- Outlook Exchange 2010 - 2016
- Lync / Skype for Business 2010 - 2016
- Thin Client / Virtual Machine environment
- Printers and other peripherals
- Smart device support
- VOIP and Telephony
- Audio Visual support
- Active Directory
- ServiceNow
- Data Centre
Desired Qualifications
- Banking / Finance experience preferred
- Trade Floor experience preferred
- Banking / Finance background preferred
- Data Centre knowledge encouraged
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