Service Desk Analyst
Hybrid · Burford, England, United Kingdom
Job Summary
You will provide responsive and effective first and second-line IT support both remotely and face to face across multiple sites, supporting over 1,000 colleagues. You’ll install and maintain IT equipment, support system access, and contribute to projects and continuous improvement. Role is based at the Burford site with hybrid working (minimum two days in the office) and requires travel to other Blue Cross sites using fleet vehicles. Key duties include incident/service request handling, logging/triaging/resolving issues, delivering high first-contact resolution, remote/desk-side support, configuring IT equipment and software, maintaining records/asset information, managing system access, contributing to service improvements and project deployments, and liaising with third-party suppliers and internal teams.
Required Qualifications
- Good level of customer service skills
- Proven capability in writing clearly, concisely, and professionally for liaising with end-users and compiling technical documentation and instructions
- Demonstrable experience of 1st and 2nd line IT support
- Good support knowledge of Windows 10
- Good support knowledge of Microsoft Office M365
- Experience of administering Active Directory Users and Computers
- Experience of IP networking
- A full driving licence, with the ability to travel to remote sites
- The ability to demonstrate, understanding and apply organisational values
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