Service Desk Analyst
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Diagnose client requests and determine resolution or escalation courses for PC hardware, software, peripherals, voice systems, and business applications. Utilize KACE to manage the service desk environment, identify automation options, and document knowledgebase entries. Perform PC configuration, troubleshooting, and builds while installing and configuring operating systems and tools like AutoCAD, Solidworks, and Rockwell. Provide new user IT orientation and lead peer support with minimal supervision. Requires 5-10 years of corporate PC support experience and ability to travel for additional offices or industry seminars.
Required Qualifications
- Bachelor's degree in Engineering
- 5-10 years of experience involving PC support in a corporate environment
- Excellent communication and interpersonal skills
- Strong analytical skills
- PC configuration/troubleshooting skills
- Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
- Networking knowledge LAN, WAN and IP addressing
- Ability to work with minimal supervision
- Effective organizational skills
- Ability to successfully execute multiple project responsibilities
- Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.
Desired Qualifications
- Any Bachelor's degree in Engineering preferred BE (CSE, IT, ECE and EEE)
- CompTIA A+ Certification
- Microsoft MCP or MCSE or CCNA
- Trained on Microsoft Office and Windows Operating Systems
- Display leadership
- Ability to help peers when needed
- Accurately diagnose client requests and determine a course of action for resolution or escalation
- Utilize KACE to support service desk environment and opportunity to lead KACE system management
- Apply strong analytical skills to resolve issues
- Identify automation and self-service options for IT to provide to customers
- Using strong writing ability document and maintain IT knowledgebase
- Provide customer-focused, clear communication
- Provide new user IT orientation
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