Service Desk Analyst
On-siteTempe, Arizona, United States
Tempe, Arizona, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Provide end-user support across 30+ locations via email, phone, and remote tools, including troubleshooting Windows 11 setups, printer issues, and network connectivity problems. Monitor, log, and update Service Desk tickets while keeping users informed on status and ensuring accurate data entry. Handle after-hours on-call support for critical systems and escalate higher-level issues to the IT team as appropriate. Travel with the IT team up to 30% of the time during acquisition, migration, and rollout projects nationwide.
Required Qualifications
- Two to four years experience with Windows 11 setup & configuration, maintenance, software installation and trouble shooting
- Experience with Microsoft Office products, Microsoft 365
- Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN
- Familiarity with Microsoft Active Directory (user & computer accounts, OU's, Group Policy) and EntraID
- Printer support (both USB and network) – hardware, drivers, installation, print queue management, troubleshooting
- Using remote support tools such as Bomgar, TeamViewer, etc
- Available to travel up to 30%
Desired Qualifications
- PC hardware support and troubleshooting (Lenovo laptops & desktops a plus)
- Microsoft Project, Microsoft Visio, Autocad and Adobe a plus
- Hosted VoIP (RingCentral)
- Patch management/configuration tools (ManageEngine Endpoint Central a plus)
- Email filtering (Proofpoint a plus)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.