Service Desk Analyst
$50,000–$73,000 year
Hybrid · East Meadow, New York, United States
Job Summary
Service Desk Analyst within Global Managed Services provides first-line end-user support via phone, chat, web submissions, and email. Responsibilities include logging service requests, triaging incidents, troubleshooting and resolving system and application problems, monitoring system performance, maintaining the Service Desk Knowledge Base, and liaising with clinical staff to apply product knowledge in a healthcare environment. May require after-hours/on-call support and up to 10% travel; standard office-based with hybrid work arrangement.
Required Qualifications
- 2-4 years of relevant work experience preferred
- Proficient knowledge of Microsoft Windows operating systems, Microsoft Office, and IT Service Management software (e.g. KACE or SNOW)
- Knowledge of Altera Solutions (Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry including healthcare workflows in ambulatory and acute care setting
- Software support experience demonstrating strong troubleshooting and analytical skills
- Familiarity with A+ & N+ terminology, Active Directory, and VPN clients
- Basic understanding of Windows Server and MS Exchange
- Bachelor's Degree is preferred
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