Service Desk Analyst
$31,200,000–$41,600,000 year
On-siteCremorne, Victoria, Australia
Job Summary
Provide first and second-level IT support to stores, warehouses, and offices via phone, email, and ITSM systems. Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices while maintaining detailed records within SLA targets. Support Microsoft 365, Windows 11, and Intune-managed devices, and liaise with field technicians and network teams to coordinate onsite visits and remote fixes. Prioritize requests based on business impact and assist with technology rollouts for new store openings and seasonal upgrades. Maintain accurate technical documentation and contribute to process improvement initiatives.
Required Qualifications
- Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
- Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting
- Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches)
- Familiarity with ITIL incident, request, and change management processes
- Ability to function and collaborate within a team and remain approachable always
- Analytical thinker with the ability to identify trends and implement process improvements
- Ability to perform under pressure and manage competing priorities in a high-volume environment
Desired Qualifications
- Passionate about building a career at the intersection of retail and technology
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.