Service Desk Admin I
$46,130–$48,847 year
HybridMelbourne, Florida, United States
Melbourne, Florida, United StatesHybridFull Time$46,130–$48,847 yearLarge
Full TimeLarge
Job Summary
Respond to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely. Route calls requiring non-routine questions to higher support levels and track tickets in an incident management system to identify problems and build a shared knowledge base. Coordinate with fellow technicians and Tier 2 resources to expedite urgent trouble reports and document resolution inputs. Resolve daily non-complex issues impacting team objectives and meet defined performance metrics for incident resolution, call throughput, and quality.
Required Qualifications
- 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience
- A two year college degree or specialized course study or equivalent experience
- Certifications such as CompTIA A+ can substitute for education or experience
- Financial institution knowledge is a plus
- Must be comfortable providing technical direction to non-technical users over the phone
- Must possess excellent diplomacy and communication skills
- Must possess a strong desire to provide excellent customer service
- Must be able to lift 50 lbs
Desired Qualifications
- Financial institution knowledge
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