Service Desk Admin I
$46,130–$48,847 year
HybridMiramar, Florida, United States
Miramar, Florida, United StatesHybridFull Time$46,130–$48,847 yearLarge
Full TimeLarge
Job Summary
Respond to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely. Route calls requiring non-routine questions to higher support tiers and track tickets in an incident management system to identify problems and build a shared knowledge base. Coordinate with fellow technicians and Tier 2 resources to expedite urgent trouble reports and document resolutions. Resolve daily non-complex issues impacting team objectives and meet defined performance metrics for grade advancement. Perform duties as assigned to meet customer demands.
Required Qualifications
- 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience
- A two year college degree or specialized course study or equivalent experience
- Certifications such as CompTIA A+ can substitute for education or experience
- Financial institution knowledge is a plus
- Must be comfortable providing technical direction to non-technical users over the phone
- Must possess excellent diplomacy and communication skills
- Must possess a strong desire to provide excellent customer service
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
Desired Qualifications
- Financial institution knowledge is a plus
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