Service Desk (2-10pm)
$26,000–$27,040 year
On-siteRice Lake, Wisconsin, United States
Job Summary
Greet members and guests upon arrival and departure, monitor club access, and answer phone calls while handling complaints. Sell memberships, write agreements, enter new members into the database, and operate the Point-of-Sale system to collect balances on past due accounts. Perform beginning and end-of-shift procedures, complete the Club Walk-Around every 20 minutes with checklists, and schedule fitness training appointments. Maintain the customer service front desk and execute comprehensive housekeeping duties, including cleaning equipment, hydromassage beds, showers, and floors, plus replenishing supplies and emptying trash. Work the 2-10pm shift with a high school diploma preferred and basic computer literacy required.
Required Qualifications
- High School Diploma or G.E.D.
- Basic computer literacy
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate equipment such as vacuums and floor scrubbers
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information
- Ability to follow directions
- Ability to work well independently and with others
- Ability to recognize and learn from mistakes
- Ability to maintain composure in difficult situations
- Accuracy with numbers
- Must be able to recognize, identify, and judge behavior within environment
Desired Qualifications
- High School Diploma or G.E.D. preferred
- Previous customer service and/or sales experience preferred
- Previous cleaning/maintenance experience preferred
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