Service Designer
$100,407–$132,993 year
On-site · Edmonton, Alberta, Canada
Job Summary
Lead end-to-end service design for shared platform products, defining reusable patterns, service journeys, and scalable design approaches that support consistent delivery across ministries. Drive research and insight generation, planning and leading discovery activities and translating findings into clear design direction, priorities, and service improvements. Provide senior service design guidance across teams, influencing platform direction, aligning design with delivery and technical constraints, and promoting reuse and consistency. Shape AI-enabled and automated service interactions, ensuring designs are transparent, user-centred, and aligned with trust, accessibility, and public service expectations. Ensure service quality and continuous improvement, using testing, analytics, and feedback to refine services and maintaining high-quality, reusable design artifacts.
Required Qualifications
- A university degree in a related field (e.g., Computer Science, Information Technology, UX Design), supplemented by five (5) years of experience in service design, UX design, or a closely related discipline.
- Proven experience designing end-to-end services, reusable patterns, and cross-service journeys.
- Proficiency with design and prototyping tools (e.g., Figma) and experience working within design systems.
- AI fluency, including practical use of generative AI tools to support research, analysis, and design, with the ability to assess quality, risk, and user impact.
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