Service Design Vice President
On-site · Brooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull TimeSenior LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Senior VP of Service Design leads cross-functional teams to shape end-to-end customer experiences in a financial institution, focusing on service design principles, journey mapping, service blueprinting, inclusive design, and agentic platforms; collaborates with engineering and AI to prototype and validate experiences, translate complex platforms into scalable patterns, and drive experience-led decision making in a fast-moving environment.
Required Qualifications
- 5+ years of experience or equivalent expertise in service design, experience design, or a related field
- Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
- Demonstrated expertise in creating direct and indirect experiences for diverse users
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
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