Service Design Vice President
On-site · New York City, New York, United States
Job Summary
Lead and shape service design at VP level within an Open Banking-focused team to drive end-to-end customer experiences. Manage cross-functional collaboration to deliver storyboards, service blueprints, and research that identify pain points and opportunities, while championing inclusive, accessible experiences for diverse users. Design and implement agentic, AI-powered service flows and ensure integration with MCP and orchestration layers for scalable architectures. Translate regulatory and compliance requirements into intuitive touchpoints for both enterprise and consumer audiences, and partner with engineering to deliver secure, API-driven product experiences across B2B and B2C channels. Drive co-creation with fintech partners and enterprise clients, guiding experience-led metrics and prioritization to align business goals with customer satisfaction.
Required Qualifications
- 5+ years of experience or equivalent expertise in service design, experience design, or a related field
Desired Qualifications
- 5+ years of experience in service design, experience design, or related field
- Proven track record in journey mapping, service blueprinting, and storyboarding
- Experience designing services for both B2B and B2C audiences
- Strong collaboration across cross-functional teams and stakeholder management
- Experience with rapid, iterative design processes with frequent testing
- Knowledge of Open Banking principles and API ecosystems
- Experience integrating third-party partnerships or platform ecosystems
- Experience designing agentic or AI-powered service experiences in financial services
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