Service Design Senior Associate
On-site · Columbus, Ohio, United States
Job Summary
Service Design Senior Associate in Operations focused on designing end-to-end service experiences for financial services products. Responsibilities include drafting service blueprints and journey maps to visualize and optimize touchpoints, collaborating with cross-functional teams to identify user needs and create inclusive, accessible products, participating in workshops to gather customer insights, developing experience maps and prototypes, and applying an iterative design mindset to continuously improve customer journeys. Required qualifications emphasize 3+ years in service design within financial services, ability to create service blueprints and journey maps, inclusive design and accessibility expertise, strong UX design principles, and experience with iterative design, storyboarding, and information architecture.
Required Qualifications
- 3+ years of experience in service design, with focus on end-to-end customer and employee experiences in the financial services industry
- Proven ability drafting service blueprints, journey mapping, and storyboards for diverse customer base
- Experience in inclusive design, accessibility guidelines, and assistive technology
- Proficient knowledge of user experience design principles applicable to projects of moderate scope
- Experience in iterative design, storyboarding, and information architecture with proven solutions
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