Service Design & Business Transformation Consultant
HybridToronto, Ontario, Canada
Job Summary
Contribute to business and digital transformation engagements across public and private sector clients by leading discovery activities, including stakeholder interviews, workshops, user research, and journey mapping. Apply service design and human-centered design methodologies to solve complex challenges, analyze qualitative and quantitative insights, and develop actionable recommendations. Facilitate workshops with clients and stakeholders, collaborate with cross-functional teams, and prepare high-quality client presentations and executive deliverables. Support Sia's business development activities by contributing to proposals and offers for the GTA market. This role requires 3 to 7 years of relevant experience, onsite presence 2–3 days per week in downtown Toronto, and bilingual English/French skills.
Required Qualifications
- 3 to 7 years of relevant professional experience
- minimum of 2 years for a consulting, service, or creative agency
- Experience delivering projects that combine business & digital transformation with service design or experience consulting
- Strong facilitation, communication, analytical, and storytelling skills
- Experience with AI, both using AI tools to support consulting engagements, and advising and supporting clients on the selection, use, and adoption of AI within their environments
- Based in the Greater Toronto Area
- ability to work onsite 2–3 days per week in downtown Toronto
- Eligible to obtain a Government of Canada Reliability Security Clearance
Desired Qualifications
- Experience working with public sector organizations
- Current or previous Government of Canada Security Clearance (Reliability or Secret Level II)
- Experience delivering consulting engagements within the Canadian public sector
- Bilingual (English/French)
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