Service Depot Repair Supervisor

Oversee daily depot repair operations for customer instruments, planning, organizing, directing, and managing depot service activities. Manage repair workflow, priorities, and resource allocation to meet turnaround time and delivery commitments. Develop, implement, and maintain service processes, procedures, and standards; establish and track KPIs such as turnaround time, backlog, and first-pass yield to drive continuous improvement. Prepare and review reports, metrics, and systemic issues with Service management; troubleshoot and support resolution of complex technical issues and act as escalation point for technicians and customer concerns. Identify and drive corrective actions for recurring issues in collaboration with Engineering, Quality, and Operations. Maintain and build technical product knowledge across the repair team; provide guidance to service personnel in handling difficult repairs and customer issues. Identify opportunities to improve service effectiveness and add value to related functions (Sales, Manufacturing, Engineering). Drive process improvements using Lean and continuous improvement methodologies; ensure adherence to safety, quality, and regulatory requirements. Supervisory Responsibilities include direct supervision for depot repair technicians, hiring, training, performance management, and development.