Service Department Secretary- Full Time

Answer incoming phone calls promptly, professionally, and courteously. Schedule service appointments efficiently while maximizing shop productivity. Contact customers after service visits to perform quality follow-up calls and ensure complete satisfaction. Greet customers warmly and direct them to the appropriate team members. Assist service advisors with administrative and clerical tasks, coordinate daily with Parts and Service Departments, and maintain accurate customer information and appointment records. Respond to customer questions and concerns with professionalism and urgency. Assist with filing, data entry, and other office duties as needed. Help maintain a clean, organized, and welcoming service reception area.