Service Department Appointment Coordinator
On-site · Fond du Lac, Wisconsin, United States
Job Summary
Schedule vehicle service appointments by responding to phone calls, emails, texts, and internet inquiries from customers. Use advanced customer relationship management and lead-handling software to oversee the flow of inquiries, update customer files, and schedule appointments. This weekday, process-oriented role requires strong phone skills, time management, multitasking, prioritization, and proficiency with Microsoft Office; involves interacting with service personnel and customers to transfer trust to the service team.
Required Qualifications
- Strong Phone Skills
- Time Management, Multi-Tasking, and Effective Prioritization of Tasks
- Self-Motivated, Goal-Oriented, and Structured in Approach to Work
- Proficient with Microsoft Office Suite and Able to Learn New Software Quickly
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