Service Delivery Specialist
$52,900–$95,300 year
On-siteNew York, United States or Norton, Massachusetts, United States
Job Summary
Manage B2B telecommunications product deployments for public-sector, regulated, and SMB customers while ensuring strict adherence to governance and compliance requirements. Maintain accurate documentation, coordinate with Operations, Network, Engineering, Security, and Compliance teams for smooth service transitions, and escalate delivery issues to safeguard regulatory alignment. Monitor performance metrics to support continuous improvement and optimize service reliability in regulated environments. This role supports T-Mobile's reputation for trust within the telecommunications industry.
Required Qualifications
- 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements
- 0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation
- 0-3 years' experience in Maintaining accurate documentation and operational discipline in telecommunications or technology service environments
- Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers, including documentation and reporting standards
- Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments
- Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes
- Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions
- Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment
- Proficiency in executing and adhering to established service delivery processes and protocols
- Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients
- Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline
- Ability to deliver a positive customer experience and uphold T-Mobile's reputation for reliability and trust in regulated environments
- At least 18 years of age
- Legally authorized to work in the United States
Desired Qualifications
- Associate's Degree Information Technology, Telecommunications, or Related Field
- Bachelor's Degree Information Technology, Telecommunications, or Related Field
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