Service Delivery Specialist
On-siteZagreb, Zagreb, Croatia
Job Summary
Oversee service delivery by identifying customer needs, assessing feedback to refine services, and developing new processes. Lead major incident calls, organize user meetings for service audits, and monitor compliance with Change, Incident, and Problem management procedures. Analyze business processes with technical teams, track service level metrics, and define communication matrices and reporting structures. Build strong partnerships with stakeholders while preparing service offers within the company portfolio. This role sits within the Solution and Service Management team at Span, an international IT leader focused on cloud, cybersecurity, and AI.
Required Qualifications
- 2+ years of working experience on similar positions
- Excellent English (written and spoken)
- Excellent organizational and communication skills
- Teamwork and goal orientation in challenging situations
- Readiness to learn new technologies, proactive and responsible approach to work
Desired Qualifications
- ITIL knowledge/certifications
- Understanding of IT services and their business impact
- Advanced knowledge of Microsoft Office tools and Power BI
- Experience working in IT support environments
- Hands-on experience working with Microsoft technologies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.