Service Delivery Specialist-SMB
$52,900–$95,300 year
RemoteLivonia, Michigan, United States or Independence, Ohio, United States
Job Summary
Manage the deployment and activation of telecommunications products and services for public-sector, regulated, and Small and Medium Business customers, ensuring strict adherence to governance and compliance requirements. Maintain accurate documentation and operational discipline throughout service delivery processes while coordinating with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth transitions. Identify and escalate delivery or compliance issues to safeguard service quality and regulatory alignment, supporting continuous improvement by recommending process enhancements. Monitor service delivery performance metrics to ensure alignment with organizational standards and customer expectations.
Required Qualifications
- 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements
- 0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation
- 0-3 years' experience in Maintaining accurate documentation and operational discipline in telecommunications or technology service environments
- Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers, including documentation and reporting standards
- Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments
- Attention To Detail
- Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions
- Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment
- Proficiency in executing and adhering to established service delivery processes and protocols
- Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients
- Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline
- Ability to deliver a positive customer experience and uphold T-Mobile's reputation for reliability and trust in regulated environments
- At least 18 years of age
- Legally authorized to work in the United States
Desired Qualifications
- Associate's Degree Information Technology, Telecommunications, or Related Field
- Bachelor's Degree Information Technology, Telecommunications, or Related Field
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