Service Delivery Specialist
On-siteSeoul, Seoul, South Korea
Job Summary
Plan field operations and dispatch team members to corrective service requests using efficient planning that accounts for engineering proficiency and geography. Master preventive maintenance, field modifications, installations, upgrades, and helium refill operations while monitoring systems until customer satisfaction is achieved. Establish smart service and field tool inventories, managing purchase, loan, calibration, and repair processes. Perform data analysis for business case development and drive productivity initiatives to reduce costs and eliminate manual work. Ensure daily compliance with standard operating procedures and achieve key performance indicators. This role supports the core service delivery control tower for GE Healthcare's service division, focusing on operational excellence and process innovation.
Required Qualifications
- Bachelor's Degree
- Basic business acumen and understanding of key financial drivers
- Knowledge of Lean & Continuous Improvement principles
- Experience in statistical and/or data management tools
- Good written and verbal communication skills
- Fluency in English
- Sense of priority & urgency
- Strong analytical and quantitative skills
- Process mindset
- Proven ability to meet deadlines in a fast-paced changing environment
- Excellent planning, prioritization and organizational skills
- Excellent interpersonal and verbal & written communication skills
- Demonstrated collaboration, negotiation and conflict resolution skills
- Analytical, problem solving & root-cause analysis skills
- Embraces all cultural operating behaviors of the company
- Inclusion and Diversity
Desired Qualifications
- Experience in the sales business (3 years or more)
- English communication skills
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