Service Delivery Optimization Consultant - Chicago
Hybrid · Oakbrook Terrace, Illinois, United States
Job Summary
Engagement Manager leads health-systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. Manages client relationships at an executive level, oversees delivery through internal teams and clients, and ensures programs deliver measurable clinical and financial outcomes. Acts as a strategic partner to clients, guiding implementations, influencing provider behavior, and optimizing workflows to ensure measurable results. Requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams. Responsibilities include client engagement, performance monitoring, training and change management, and cross-functional collaboration to scale programs; the role calls for a Bachelor’s degree and 5+ years in enterprise healthcare partnerships with proven outcomes-minded success.
Required Qualifications
- Bachelor’s degree in healthcare administration, public health, business, nursing, or related field
- 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care
- Proven experience driving performance, revenue targets, net retention rates, or program growth
- Experience coordinating or overseeing service delivery to clients or through external vendors
- Experience managing complex, multi-stakeholder environments across clinical and executive audiences
- Excellent communication, facilitation, and relationship-building skills
- Ability to operate with ownership in fast-paced, evolving environments
- Ability to interpret performance data and develop actionable insights
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