Service Delivery Manager
$60,000–$60,000 year
HybridNaarden, North Holland, The Netherlands
Job Summary
Monitor service availability, continuity, and quality for the Basis Data Infrastructuur and CTN solutions while leading incident, problem, and crisis management. Coordinate changes and releases with Go/No-Go advice, ensure effective observability across the entire chain, and oversee the onboarding of new participants. Drive the transition from development to operations, maintaining strict adherence to security, compliance, and continuity standards. Report on service quality, availability, incidents, and cost developments to stakeholders. This role evolves from hands-on team leadership to managing a mission-critical service organization as the participant base grows. You will collaborate with a multidisciplinary DevOps team, Product Owners, and stakeholders from both public and private sectors to build a reliable digital infrastructure for the logistics chain.
Required Qualifications
- HBO of WO werk- en denkniveau
- Ervaring als Service Delivery Manager, Service Manager of vergelijkbare rol
- Ervaring binnen complexe IT-omgevingen met meerdere stakeholders
- Kennis van IT-servicemanagement, waaronder incident-, change-, release- en servicemanagement
- Ervaring met Agile, Kanban, DevOps en Continuous Delivery
- Affiniteit met cloudomgevingen, observability en open source software
- Goede beheersing van de Nederlandse en Engelse taal
Desired Qualifications
- Kennis van security en compliance is een pre
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