Service Delivery Manager
$64,800–$79,920 year
On-site · Dublin, Leinster, Ireland
Job Summary
Service Delivery Manager in Version 1's Public Sector team, responsible for maintaining strong client relationships and high satisfaction across a large account, with governance over service delivery, forecasting, and continual service improvement. Requires leadership experience, a solid background in Microsoft infrastructure within a Managed Services context, a track record of driving revenue opportunities, and hands-on capability in service design, reporting, risk and knowledge management. The role includes hybrid work with the customer in Shannon (Ireland), collaboration with delivery and sales teams, and ensuring ISO 20000 & 27000 compliance, with opportunities to grow existing accounts and win new work.
Required Qualifications
- At least 5 years leadership experience
- Strong customer service/relationship management experience in a Service Delivery Manager or equivalent role
- Microsoft infrastructure experience in a Managed Services environment
- Experience in Service Delivery in IT Services preferably infrastructure
- Strong track record in driving revenue opportunities
- Resource Management experience: performance management, workload distribution, team development, knowledge management
- Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs
- Experience in pre-sales both leading and contributing (contracts, tenders, bids and so on)
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