Service Delivery Manager
Hybrid · Dublin, Leinster, Ireland
Job Summary
Service Delivery Manager role focused on managing client relationships and ensuring successful delivery of services. Responsibilities include service reporting, regular service reviews, customer issue/escalation handling, invoicing and financial management, monthly forecasting of project costs and revenue, ensuring ISO20000 compliance, implementing continual service improvement, managing business risk and continuity, driving customer satisfaction targets, and exploring opportunities for additional work within existing customers. Required: 8+ years in service delivery, ITIL v4 certification, strong English communication, customer relationship management experience, analytical skills, a proven revenue-generation track record, process-oriented mindset, monthly forecasting experience, and a self-starter, team-oriented mindset.
Required Qualifications
- 8+ years in Service Delivery Management
- ITIL v4 certification
- Fluency in English
- Strong communication skills
- Proven customer service and relationship management experience
- Strong analytical abilities
- Revenue generation track record
- Process orientation
- Experience in monthly forecasting of financials
- Self-starter with ability to drive assignments
- Team player with customer-centric ethos
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