Service Delivery Manager
$42,740–$42,740 year
On-siteCamden Town, England, United Kingdom
Job Summary
Lead day-to-day operations to develop a motivated team meeting performance objectives while managing staffing levels and ensuring staff competence. Build strong relationships with the Client team and deliver a high-profile management style covering welfare, attendance, and training. Induct new employees, review operational data to maintain customer service, and ensure the budget is met. Conduct operational checks and audits on Collection teams, manage HR functions including leave planning and discipline, and produce written reports. Engage with local residents on Collections issues and work with local clients and SAMO's on resolutions.
Required Qualifications
- Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions
- Good knowledge on Health and Safety in a delivery and waste collections environment
- Ability to train staff on safe working practices
- Flexibility to work varied hours Monday to Sunday to support and manage the Collections
- Full UK Driving Licence
- SLA Management
- HR management (leave planning, sickness, long term absence, discipline, LTI's)
- Ability to conduct operational checks and audits on Collection teams as and when required
- Experience with working on the Echo, PowerBi & AVA
Desired Qualifications
- Experience working with Local Authority clients
- Experience working with Operational teams and subsequent Collection & Ancillary services (Municipal and/or Commercial)
- Local knowledge of Camden Borough
- IOSH Managing Safely qualifications
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