Service Delivery Manager, UK
Hybrid · Grimsby, England, United Kingdom
Job Summary
Lead a team of Health Practitioners and non-clinical staff to drive performance, compliance and quality across a defined area, delivering high-quality health and employment services and optimal customer experience. Role involves providing leadership to TPLs, ensuring consistency, and managing operational delivery to achieve service objectives. Must be able to work in a hybrid setup with on-site presence; previous experience coordinating multidisciplinary teams and maintaining high standards of client-facing service is essential.
Required Qualifications
- Leadership experience in service delivery or health/employment services
- Experience managing mixed teams (clinical and non-clinical)
- Strong focus on compliance, quality and customer experience
- Ability to drive performance and deliver outcomes across a defined area
- Hybrid work arrangement with on-site presence in Grimsby 2-3 days/week
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