Service Delivery Manager - Tulsa, Oklahoma
$150,000–$200,000 year
On-siteTulsa, Oklahoma, United States
Job Summary
Service Delivery Manager responsible for ensuring the successful delivery, adoption, and continuous improvement of UDT services for a dedicated customer account from on-site at the customer location in Tulsa, Oklahoma. Acts as a trusted advisor, strategic partner, and operational liaison between the customer and UDT's service delivery organization. Accountable for customer satisfaction, service performance, governance, escalation management, and alignment of services to the customer's business objectives. Builds relationships across executive to technical stakeholders and leads governance reviews, incident management, and service-improvement initiatives to drive measurable business value.
Required Qualifications
- 5+ years of experience in Service Delivery Management, Customer Success, IT Operations, Account Management, or Managed Services leadership roles
- Experience working within a Managed Services Provider (MSP) environment strongly preferred
- Demonstrated success managing enterprise or public-sector customer relationships
- Experience supporting complex IT environments including infrastructure, cloud, security, collaboration, and end-user support services
- Proven ability to lead customer-facing operational governance and executive communications
- Experience managing escalations, major incidents, and service recovery efforts
- Experience preparing and delivering Monthly Service Reviews, Executive Reviews, and Quarterly Business Reviews
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field required
Desired Qualifications
- Experience leading service delivery for MSP or managed services environments
- Strong executive-level communication skills
- Knowledge of ITSM frameworks (ITIL)
- PMP, CSM, HDI or cloud certifications preferred
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field
- Ability to manage escalations and major incidents
- Onsite presence in Tulsa, Oklahoma
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.