Service Delivery Manager
On-sitePasay, Metro Manila, Philippines
Job Summary
Act as Single Point of Contact for client(s) and deliver day-to-day operations for Service Desk, Security Administration, Deskside, Tech Staffing, and BPO services. Provide leadership, coach, and mentor the team while implementing and monitoring best practices. Manage scope of work and changes, assist with new launches or business initiatives, and support invoicing. Lead process improvements and handle ambiguous situations with strong relationship and presentation skills. This hybrid role (2/week onsite) in Pasay City requires an IT management professional with 2-3 years of experience, preferably holding ITIL or Six-Sigma certifications.
Required Qualifications
- Minimum of 2-3 years experience working in an IT management role (ITO, Service Desk, or Helpdesk)
- In-depth understanding of ITO industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- ITIL Foundations or Six-Sigma Certification
- Hybrid (2/week onsite)
- Pasay City, Philippines
Desired Qualifications
- Bachelor's degree or four-year equivalent preferred
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