Service Delivery Manager

Conduct governance by participating in steering committees, ensuring SLA adherence, and maintaining up-to-date service contracts with business units. Manage incident tracking, change management, and CAB communications while leading application continuity testing and security certificate renewals. Oversee vendor relationships, license renewals, and procurement processes, ensuring all applications meet PwC security standards and audit requirements. Maintain technical documentation and drive remediation for identified vulnerabilities in collaboration with security teams.