Service Delivery Manager
$95,400–$172,000 year
On-site · Livonia, Michigan, United States or Edina, Minnesota, United States
Job Summary
Oversee day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards. Manage the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management. Identify and escalate execution risks to safeguard service stability and customer confidence throughout the delivery process. Collaborate with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams. Implement structured delivery practices to contribute to reliable service and operational excellence in high-impact environments. Monitor and report on delivery metrics to ensure alignment with organizational standards and customer expectations. Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements.
Required Qualifications
- Bachelor's Degree in Business Administration, Information Technology, Telecommunications, or Related Field (Required)
- Master's/Advanced Degree in Business Administration, Project Management, or Related Field (Preferred)
- 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
- 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
- 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Additional Requirements
- Legally authorized to work in the United States
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