Service Delivery Manager I
RemoteUnited States
United StatesRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Act as the Single Point of Contact for client(s) and manage day-to-day delivery of Service Desk, Security Administration, Deskside, Tech Staffing, and BPO services. Provide leadership, coach the team, and implement process improvements while adhering to Best Practices. Manage Scope of Work and Change of Scopes, assist with new launches and invoicing, and lead new business initiatives. This role requires a Bachelor's degree, 2-3 years of IT or BPO management experience, and strong collaboration skills. Some travel and project-specific training may be required.
Required Qualifications
- Bachelor's degree or four year equivalent preferred
- Minimum of 2-3 years experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
- In-depth understanding of IT or BPO industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- Attendance and schedule adherence are requirements of this position
- Some travel will be required
Desired Qualifications
- ITIL Foundations experience a plus (for ITO Service Delivery)
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