Service Delivery Manager
On-site · Groveport, Ohio, United States
EXPIREDGroveport, Ohio, United StatesOn-siteFull TimeSenior LevelNot SpecifiedEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Job Summary
Senior Service Delivery Manager responsible for managing strategic customer relationships, escalating service issues, ensuring SLA compliance, driving continuous improvement, and coordinating cross-functional teams; requires strong communication, stakeholder management, CRM and data analysis skills, ITIL familiarity preferred.
Required Qualifications
- Proven ability to analyze and resolve complex issues
- Strong customer-facing and proactive account management skills
- Excellent communication skills at all levels
- Strong influencing and stakeholder management capabilities
- Experience with CRM systems
- Advanced Excel skills
- ITIL Foundation certification desirable but not essential
- CRM systems experience
- Data analysis and reporting
- Process improvement experience
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