Service Delivery Manager
On-siteHong Kong, Hong Kong
Job Summary
Manage the Maintenance Service Project and allocated resources, focusing on turnover, cash flow, treasury, schedule, and quality targets. Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers while coordinating stakeholders throughout the Defect Liability Period. Analyze system logs and site information to identify issues, propose short-term recovery actions and long-term improvement solutions, and develop mitigation plans for obsolescence activities. Ensure target margins are achieved through cost control and MYB support. Requires a Bachelor's degree in Engineering or Project Management with minimum 5 years of Customer Service or Project Management experience. Full-time role in Hong Kong.
Required Qualifications
- Bachelor's degree in Engineering or Project Management or above
- Minimum 5 years Customer Service Management or Project Management experiences
- Strong analytical, problem-solving, and people management skills
- Good leadership skills with teamwork experience
- Good command of written and spoken English and Cantonese
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