Service Delivery Manager (H/F)
Lyon, Auvergne-Rhône-Alpes, France or FRRemoteFull TimeMid LevelAssociates DegreeUnknown
Job Summary
The Service Delivery Manager at Synapsys is tasked with managing IT service delivery as per contractual agreements with internal clients. Responsibilities include establishing and optimizing service catalogs, ensuring service quality, and leading resource management for contracts. The role demands a minimum of 3 to 5 years of experience in IT production and an educational background in IT or related fields, alongside an ITIL certification. Strong leadership, communication, and analytical skills are essential for success.
Required Qualifications
- 3 to 5 years of experience in IT production
- Degree in IT, information systems management or a related field
- ITIL certification
Desired Qualifications
- Leadership skills
- Strong communication skills (oral and written)
- Creative thinking
- Analytical skills
- Organizational skills
- Ability to manage relationships