Service Delivery Manager - GOV
$84,200–$151,800 year
On-site · New York City, New York, United States or Herndon, Virginia, United States
Job Summary
Oversee disciplined execution of public-sector and regulated B2B service deliveries to ensure alignment with policy, contractual, and compliance requirements; manage deployment and activation activities for timely, compliant service implementation; coordinate cross-functional teams to manage risks, escalations, and issue resolution; serve as the primary customer and stakeholder contact to communicate status and transitions to support teams; maintain delivery documentation and reporting to safeguard service integrity and regulatory adherence.
Required Qualifications
- Bachelor's Degree in Business Administration, Information Technology, or Related Field (Required)
- 4-7 years Managing service delivery for public-sector or regulated B2B clients (Required)
- 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required)
- 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required)
- Regulatory Compliance knowledge and ability to ensure policy, contractual, and compliance standards are met (Required)
- Project Management and ability to manage deployment/activation activities (Required)
- Excellent communication skills for status updates, executive presentations, and transition documentation (Required)
- Legally authorized to work in the United States; travel as needed (Required)
Additional Requirements
- U.S. citizenship required for certain roles within the organization; documentation within 7 days of hire
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.