Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
$58,000–$58,000 year
On-siteJacksonville, Florida, United States
Job Summary
Oversee daily Make Ready, Repair & Maintenance, and construction services across assigned apartment communities by building schedules, dispatching independent contractors, and conducting site visits to confirm job status and compliance. Manage client and contractor communication, close work orders via mobile app with completion photos, and coordinate follow-up repairs to meet quality standards and KPIs. Enforce safety protocols, address unsafe conditions, and escalate risks to leadership while partnering with Client Success Managers to resolve operational challenges. Recruit, evaluate, and onboard qualified contractors, align on service standards during new community launches, and support less experienced managers. Communicate with Finance, HR, Marketing, and Operations teams to drive branch goals.
Required Qualifications
- Bilingual (English/Spanish)
- 5+ years managing services in a high-volume, transactional service environment
- Proven experience directing independent contractors and managing onsite service delivery
- High school diploma or GED
- Valid driver's license
- Ability to travel within the assigned territory using a personal vehicle
- Ability to walk properties, including stairs and large outdoor areas
- Comfortable working outdoors in varying weather conditions
- Flexibility to work irregular hours based on business needs
Desired Qualifications
- Associate degree or higher
- Experience with CRM and work order management platforms
- Salesforce
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