Service Delivery Manager
On-siteWarsaw, Mazovia, Poland
EXPIREDWarsaw, Mazovia, PolandOn-siteContractSmall
ContractSmall
Job Summary
Own end-to-end service delivery for integration and platform services, ensuring 24/7 operational stability across all systems. Lead critical incident response, coordinate major incident handling, and drive root cause analysis while acting as operational backup to the Head of Global Integration Platform. Manage change and release processes, oversee ServiceNow Human Resource Service Delivery, and participate in on-call rotation for off-hours and weekend support. Minimize business disruption through proactive service management and technical leadership during high-pressure situations.
Required Qualifications
- 6-8 years of experience in service delivery management
- Proven expertise in operational service ownership and incident management
- Strong knowledge of ServiceNow, particularly Human Resource Service Delivery
- Experience managing major incidents and leading recovery efforts
- Solid understanding of problem management and root cause analysis
- Background in change and release coordination
- Ability to work on-call rotation, including off-hours and weekends
- Experience with integration platform services and 24/7 operational environments
- Strong leadership skills during high-pressure situations
- Excellent communication and stakeholder management abilities
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