Service Delivery Manager
HybridMelle, Flanders, Belgium
Melle, Flanders, BelgiumHybridFull TimeSenior Level
Full TimeSenior Level
Job Summary
Investigate incidents with engineering teams and follow tickets from intake to resolution while ensuring accurate administration and prioritization. Become an expert in ticketing environments and operational processes to deliver excellent service, identifying recurring issues and proposing structural improvements. Collaborate with the Operational Account Manager on customer follow-up and growth opportunities, align with engineering teams on releases, and share feedback with product teams to drive continuous improvement in processes and tools.
Required Qualifications
- first experience in customer support, service delivery or a similar role
- fluent in Dutch and English
Desired Qualifications
- enjoy understanding technical issues and aren't afraid to dive into complex tickets or requests
- eager to learn how our products and services work
- analytical and structured
- like solving operational challenges
- communicate confidently with customers and colleagues
- share values like integrity and open feedback
- young, trustworthy and passionate team players
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