Service Delivery Manager
RemoteUnited States
United StatesRemoteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Manage standard cash operations at customer facilities, determine specific expectations, and communicate them to team members and stakeholders. Liaise with clients and vendors to ensure coordinated service delivery, identify and resolve issues, and devise contingency plans for potential crises. Investigate new technology to enhance efficiency, prepare business reviews, and analyze data to identify additional service opportunities. Coordinate day-to-day administration and specialized reporting to maintain quality customer relations while mitigating risk across assigned accounts.
Required Qualifications
- High School diploma of equivalent (e.g., GED)
- Minimum of five (5) years of experience managing customer accounts
- Work history must include demonstration of each of the following: Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash
- Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives
- Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training
- High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization
- Excellent skills in mathematics, reading comprehension, oral and written communications
- Effective oral and written communication skills; write informatively, clearly, and accurately
- Planning and organizing; attending to details
- Proficiency with Microsoft Office applications
- Problem solving; mediate conflict with tact, diplomacy; negotiate
- Forecasting, predicting
- Coaching, mentoring, motivating; encourage effective teamwork
- Active listening
- Assess and evaluate situations effectively
- Synthesize facts, concepts, principles; compile, sort, and interpret data
- Identify critical issues quickly and accurately
- Research, investigate, compile information
- Setting and achieving goals
- Can be based anywhere in US
- Work REMOTE with some travel
- The Service Delivery Manager can expect some travel requirements within the continental United States
Desired Qualifications
- Prior retail management experience
- Prior account management experience
- Experience in development and implementation of cash management policies and procedures
- College degree in Business Administration or equivalent area of study
- Military education or training
- Experience executing and/or supervising all phases of a cash supply chain employing interviewing techniques, data analytics, statement collection, report writing, etc.
- Knowledge of cash supply chain
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