Service Delivery Executive
On-siteKuala Selangor, Selangor, Malaysia
Kuala Selangor, Selangor, MalaysiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Create and modify monthly reports for Service Delivery Managers, then distribute them to key stakeholders. Follow up to ensure Fujifilm APAC subsidiaries trigger invoicing based on these reports and update managers on payment status. Monitor monthly payments between Fujifilm and non-FB entities for support services rendered, escalating issues as needed. Liaise across functions and geographies to drive process improvements while utilizing advanced Excel, Power BI, and Power Automate skills. Requires 1-2 years of services experience with strong English proficiency.
Required Qualifications
- Min 1-2 years of work experience in services environment
- experience in an outsourcing context on service reporting
- Must be detailed
- Must be numbers-oriented
- Must be process driven
- Must have good communication skills
- Must be able to liaise with people across functions, organizations and geography
- Must have basic computer knowledge
- Must have demonstrated high proficiency in MS-Excel
- Must have demonstrated high proficiency in Outlook
- Must have demonstrated high proficiency in other PC applications including Power BI and Power Automate
- Must be fluent in English language
- Must have proficiency in written/verbal English communication skills
Desired Qualifications
- Having experience in Managed Print Services
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