Service Delivery Coordinator II
On-siteCedar Rapids, Iowa, United States
Cedar Rapids, Iowa, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Create project schedules, develop detailed work plans, and coordinate team assignments to ensure projects flow smoothly from implementation to completion. Track key milestones, adjust resources as needed, and maintain quality control while initiating client invoicing and assessing out-of-scope work. Design and implement point-to-point and point-to-multi-point solutions, negotiate contract terms, obtain municipal permits, and coordinate field service vendors for installations. Review project status using dashboards and reporting tools to meet stakeholder expectations.
Required Qualifications
- 3 years' experience preferred
- Operational knowledge of Project Management principles and methodologies
- Competent organizational & planning skills to properly divide your time between tasks
- Adept knowledge and background in service delivery fundamentals as pertaining to service implementation and functionality
- Proficient knowledge base in Microsoft Office Suite (Office365)
- Decisive problem solving, analytical, and decision-making skills to facilitate projects from beginning to end
- Ability to research to locate lease agreements for tower space, land, and rooftops
- Acquiring permits for permanent/temporary power and cell towers construction
- Ability to coordinate field service vendors to complete installations
- Experience and understanding of IP networks and circuits (DIA, Broadband)
- Understanding of Wireless PTP/PTMP
Desired Qualifications
- Industry standard technology certifications
- Maintain composure when faced with conflict and adjust quickly and effectively as team role changes
- Review and analyze project status using tools, dashboards, and reporting to ensure project requirements are met
- Skilled negotiating skills to obtain best prices, terms, and conditions, including one-time and long-term contract purchases, including preparing purchase orders and placing orders
- Obtain permits from municipalities for the completion of project installations when needed
- Design, drive and implement point to point (PTP) and point to multi-point (PTMP) solutions
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