Service Delivery Coordinator I
On-siteSan José, San José, Costa Rica
Job Summary
Monitor order progression with carriers by conducting weekly check-ins to ensure orders adhere to defined milestones and are delivered on time. Communicate with carriers, Client Project Managers, and internal departments regarding order progress or changes affecting flow, while identifying high-priority requests for prompt escalation. Respond to inquiries within established timeframes via phone, Microsoft Teams, and email, and meticulously maintain the internal CRM order management system by updating statuses and attaching documents. Confirm carrier services are fully delivered as per contract and possess a comprehensive understanding of the end-to-end provisioning process. Act as the central hub for communication between clients, carriers, and internal teams to ensure seamless installations and activations for telecom products.
Required Qualifications
- B2 Minimum English Proficiency (written and spoken)
- High School Diploma or equivalent
- 6 months – 1 year customer service or project coordination experience
- Proficiency with Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook)
- Ability to prioritize tasks, manage a high volume of emails, and maintain a well-organized schedule to meet deadlines in a fast-paced environment
- Demonstrated ability in handling networking deployments
- Ability to set proper expectations and establish expectations
- Active listening skills to fully understand customer needs
- Background in telecom or technology products and services
- 2-5 Years
Desired Qualifications
- CCNA certification, preferred
- Knowledge of project management fundamentals and best practices, preferred
- Critical thinking skills, preferred
- Ability to work with minimal supervision, preferred
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