Service Delivery Coordinator

Handle incoming client calls, respond to service tickets, and manage scheduling via EsquireConnect while welcoming guests in-office. Coordinate technology setup for Zoom, Webex, and eLitigate platforms, maintain office cleanliness, and assist with exhibit coordination including document scanning. Partner across teams to resolve client issues and meet productivity and accuracy objectives while following standard operating procedures. This dynamic office-based role requires high emotional intelligence and multitasking under pressure, with a focus on ensuring every interaction leaves a lasting, positive impression.